Our website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.



by uma


The race for SME (small and medium enterprise) customer primacy has reached a critical inflection point, according to a new guide from Pollinate.

From talking to nearly 1,000 banking leaders around the world, Pollinate’s latest guide has plotted a path for how traditional banks can accelerate the pace of change by focussing on harnessing the power of data to become the single digital hub for SMEs.

The guide reveals how traditional banks need to:

Remove the causes of SME attrition. The guide shows that traditional banks need to build on their own product and distribution advantage by delivering digital experiences at scale. While 65% of traditional banks say a key strength is data, more than one-third report losing customers through a lack of data and insights.

Focused investment for maximum impact. Acquiring could be banking’s sweet spot. For 60% of traditional banks that see BigTech as a major competitor, owning customer data (particularly both issuing and acquiring) could position banks as a strong competitor against these tech giants.

Rethink “supplier” relationships. Traditional banks need to extend relationships with FinTechs from a supply arrangement to collaborating on a range of elements, from initial strategy to launch of new products and services. 36% of traditional banks are looking for partners that can provide strategic business advice, not just platforms or services.

Fiona Roach Canning, Co-Founder and President at Pollinate, said: “SMEs are fundamental to communities and economies. The race for customer primacy is about becoming the single digital hub for SMEs to manage and grow their businesses.

“SMEs are fundamental to communities and economies around the world. Reducing the cognitive burden for these companies is key to their growth. They need a central hub to manage and grow their business – and banks have all the assets to be that single place. Banks are showing that, through partnerships, they can leverage these assets and leapfrog digital disruptors, and Pollinate is proud to be one of their partners of choice.”

The guide is available for download on the Pollinate website and is the latest in a series of publications from the in-house Horizons thought-leadership team.