A glimpse into 2022: How can contact centres plan ahead?
The year 2021 was one of adjustment. New challenges emerged and contact centres learned many lessons. Dave Hoekstra at Calabrio reflec..
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The year 2021 was one of adjustment. New challenges emerged and contact centres learned many lessons. Dave Hoekstra at Calabrio reflec..
Business
Dr Leon Hartwell has been named the 2022 Mladena and Dianko Sotirov Visiting Fellow at LSE IDEAS, The London School of Economics’ fore..
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The Council is cited in two of the report’s six recommendations: “Publicise the success stories” and “Map out the skills and roles” N..
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(Adds dropped word in paragraph 4) By James Davey LONDON (Reuters) – Britain looks to be on track for record sales over the Blac..
Business
Marten Nelson, Co-Founder & CEO, M10 Networks Here’s a good question: Can digital currency (DC) thrive within the two-..
Finance
PROS Platform chosen by one of the world’s largest air cargo carriers to fluidly adapt to persistent market conditions, real-time pric..
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The use of AI and data analytics in logistics operations improves environmental sustainability, efficiency and productivity according ..
Technology
By Anisha Sircar and Shreyashi Sanyal (Reuters) -European shares ended a four-day losing streak on Wednesday with shares of Telecom It..
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CAMBRIDGE, England (Reuters) -Britain’s Prince Charles will formally open a new 1 billion pound ($1.3 billion) AstraZeneca resea..
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By David Henry and Matt Scuffham NEW YORK (Reuters) – Amazon.com Inc’s latest spat with Visa shows big retailers, armed wi..
Business
The round was led by Silicon Valley’s Greenoaks with participation from all series A investors In 20 months, Pigment have landed clie..
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GForces marks three years of its innovative NetDirector® Auto-e software platform The platform supports 1,772 franchised dealers toda..
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By Francois Murphy and Paul Carrel VIENNA/BERLIN (Reuters) -Austria will become the first country in western Europe to reimpose a full..
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LONDON (Reuters) – British home improvement retailer Kingfisher forecast full year profit towards the higher end of its previous..
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LONDON (Reuters) – British retail sales rose by 0.8% last month, a bigger rise than expected, official data showed on Friday. A ..
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1,900 hours a year are spent on average by firms interviewing for graduate roles An average of five candidates are interviewed per gr..
Business
By Trevor Hunnicutt, Jarrett Renshaw and Timothy Gardner WASHINGTON (Reuters) – The Biden administration has asked some of the w..
News
By Jesse Winter ABBOTSFORD, British Columbia (Reuters) – The death toll from massive floods and landslides that devastated parts..
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(Reuters) – Chelsea’s Edouard Mendy and Real Madrid’s Ferland Mendy have complained about media outlets using their ..
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By Clodagh Kilcoyne and Conor Humphries ATHENRY, Ireland (Reuters) – Scientists are combing Ireland’s west coast for seawe..
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By Krisztina Than BUDAPEST (Reuters) -Hungary reported 10,265 new COVID-19 infections on Wednesday, its highest daily tally since the ..
News
By Ian Ransom MELBOURNE (Reuters) -Batsman Usman Khawaja has been recalled to Australia’s test squad for the Ashes and will duel..
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STOCKHOLM (Reuters) – Rock on the seabed may have gouged previously unknown holes in the hull of the ferry Estonia, which sank i..
News
New research has revealed how small business owners in the US feel about using public, private and hybridcloud services. In 2022, the ..
Business
Check Point Research reveals that Trickbot is the most prevalent malware and a new vulnerability in Apache is one of the most exploite..
Technology
Myth of ‘employee hesitancy’ to share, especially among minority groups, challenged by new research Trust, communication and culture ..
Business
By: Oliver Assonga Let’s close our eyes and travel back to a couple of months ago. Your friend is on holiday and has sent you a joyful..
Business
New report from cloud banking platform Mambu identifies five consumer financial tribes post pandemic Consumers that are only just dis..
Finance
By: Sara Cerruti – senior director of global customer transformation at ServiceMax. A shrinking, ageing workforce is..
Technology
10 November 2021 Aerospike for Ad Tech on AWS accelerates and optimises adoption of hyperscale real-time data platforms essential to m..
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LONDON (Reuters) – Tesco, Britain’s largest retailer, was the only one of the country’s big four grocers to grow sal..
Business
BERLIN (Reuters) -Volvo Cars is considering building a third plant in Europe in order to boost its production capacity beyond 1.2 mill..
Business
WASHINGTON (Reuters) – Former President Donald Trump’s family hotel company has reached a deal to sell the rights to its W..
Business
By Naveen Thukral SINGAPORE (Reuters) – Crude oil prices skidded on Monday, under pressure from expectations of higher supplies ..
Business
BUDAPEST (Reuters) – English singer-songwriter Ed Sheeran won best artist and best song for “Bad Habits”, while K-po..
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By Jonathan Saul and Simon Jessop LONDON (Reuters) – Shipping companies that transport the world’s coal are in the crossha..
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The Global Innovation Fund (GIF) today launched the Innovating for Climate Resilience fund in partnership with the UK Government, the ..
Innovation