A glimpse into 2022: How can contact centres plan ahead?
The year 2021 was one of adjustment. New challenges emerged and contact centres learned many lessons. Dave Hoekstra at Calabrio reflec..
Business
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LSE IDEAS selects next Mladena and Dianko Sotirov Visiting Fellow to build on existing research into the Balkans
Dr Leon Hartwell has been named the 2022 Mladena and Dianko Sotirov Visiting Fellow at LSE IDEAS, The London School of Economics’ fore..
News
NCSC’s “Decrypting Diversity” report: the UK Cyber Security Council responds
The Council is cited in two of the report’s six recommendations: “Publicise the success stories” and “Map out the skills and roles” N..
News
Britain on track for record Black Friday sales
(Adds dropped word in paragraph 4) By James Davey LONDON (Reuters) – Britain looks to be on track for record sales over the Blac..
Business
Regulated Liabilities Network: Making space for digital currency within the two-tier monetary system
Marten Nelson, Co-Founder & CEO, M10 Networks Here’s a good question: Can digital currency (DC) thrive within the two-..
Finance
PROS Powers Real-Time Personalized Offers for Emirates SkyCargo
PROS Platform chosen by one of the world’s largest air cargo carriers to fluidly adapt to persistent market conditions, real-time pric..
News
New research reveals how AI can make logistics more sustainable
The use of AI and data analytics in logistics operations improves environmental sustainability, efficiency and productivity according ..
Technology
Telecom Italia tops Europe’s STOXX 600 amid spiking COVID-19 cases
By Anisha Sircar and Shreyashi Sanyal (Reuters) -European shares ended a four-day losing streak on Wednesday with shares of Telecom It..
News
Britain’s Prince Charles to open new AstraZeneca research centre
CAMBRIDGE, England (Reuters) -Britain’s Prince Charles will formally open a new 1 billion pound ($1.3 billion) AstraZeneca resea..
News
Analysis-Visa’s Amazon spat shows power is shifting to retailers in fee battle
By David Henry and Matt Scuffham NEW YORK (Reuters) – Amazon.com Inc’s latest spat with Visa shows big retailers, armed wi..
Business
Pigment accelerates growth to power the world’s next unicorns and become the most used business planning tool with $73M Series B
The round was led by Silicon Valley’s Greenoaks with participation from all series A investors In 20 months, Pigment have landed clie..
News
GFORCES CELEBRATES THREE YEARS OF NETDIRECTOR® AUTO-E ECOMMERCE PLATFORM SUCCESS
GForces marks three years of its innovative NetDirector® Auto-e software platform The platform supports 1,772 franchised dealers toda..
News
Austria imposes full lockdown, Germany may follow as COVID grips Europe
By Francois Murphy and Paul Carrel VIENNA/BERLIN (Reuters) -Austria will become the first country in western Europe to reimpose a full..
News
Britain’s Kingfisher sees annual profit towards higher end of forecasts
LONDON (Reuters) – British home improvement retailer Kingfisher forecast full year profit towards the higher end of its previous..
News
UK retail sales rise by 0.8% in October: ONS
LONDON (Reuters) – British retail sales rose by 0.8% last month, a bigger rise than expected, official data showed on Friday. A ..
News
Businesses are spending one whole year of an employee’s time interviewing graduate candidates
1,900 hours a year are spent on average by firms interviewing for graduate roles An average of five candidates are interviewed per gr..
Business
Exclusive-U.S. asks Japan, China, others to consider tapping oil reserves -sources
By Trevor Hunnicutt, Jarrett Renshaw and Timothy Gardner WASHINGTON (Reuters) – The Biden administration has asked some of the w..
News
British Columbia sees death toll rising from massive flood; Ottawa pledges aid
By Jesse Winter ABBOTSFORD, British Columbia (Reuters) – The death toll from massive floods and landslides that devastated parts..
News
Soccer-Edouard and Ferland Mendy slam media mix-ups with accused Benjamin
(Reuters) – Chelsea’s Edouard Mendy and Real Madrid’s Ferland Mendy have complained about media outlets using their ..
News
Ireland looks to seaweed in quest to curb methane from cows
By Clodagh Kilcoyne and Conor Humphries ATHENRY, Ireland (Reuters) – Scientists are combing Ireland’s west coast for seawe..
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Hungarian doctors warn of ‘sad Christmas’ as COVID cases soar
By Krisztina Than BUDAPEST (Reuters) -Hungary reported 10,265 new COVID-19 infections on Wednesday, its highest daily tally since the ..
News
Cricket-Recalled Khawaja to battle Head for Ashes spot
By Ian Ransom MELBOURNE (Reuters) -Batsman Usman Khawaja has been recalled to Australia’s test squad for the Ashes and will duel..
News
Seabed rock may have caused holes in Estonia ferry that sank, officials say
STOCKHOLM (Reuters) – Rock on the seabed may have gouged previously unknown holes in the hull of the ferry Estonia, which sank i..
News
Over a third of small business owners are still not comfortable using cloud services
New research has revealed how small business owners in the US feel about using public, private and hybridcloud services. In 2022, the ..
Business
October 2021’s Most Wanted Malware: Trickbot Takes Top Spot for Fifth Time
Check Point Research reveals that Trickbot is the most prevalent malware and a new vulnerability in Apache is one of the most exploite..
Technology
Trust Deficit Leaving Diversity Data Untapped in UK and Ireland – Research
Myth of ‘employee hesitancy’ to share, especially among minority groups, challenged by new research Trust, communication and culture ..
Business
Forget-Me-Not: Science Reveals the Secrets of Print Marketing
By: Oliver Assonga Let’s close our eyes and travel back to a couple of months ago. Your friend is on holiday and has sent you a joyful..
Business
Pandemic makes 75% of consumers more likely to use digital banking in the future
New report from cloud banking platform Mambu identifies five consumer financial tribes post pandemic Consumers that are only just dis..
Finance
Robots Apply Here: Why Automation Is Key ForField Service Skills Gaps
By: Sara Cerruti – senior director of global customer transformation at ServiceMax. A shrinking, ageing workforce is..
Technology
Aerospike and AWS Deliver Real-Time Cloud Data Solution for Ad Tech
10 November 2021 Aerospike for Ad Tech on AWS accelerates and optimises adoption of hyperscale real-time data platforms essential to m..
News
Britain’s Tesco increases dominance with 12-week sales rise – NielsenIQ
LONDON (Reuters) – Tesco, Britain’s largest retailer, was the only one of the country’s big four grocers to grow sal..
Business
Volvo Car considers opening third plant in Europe
BERLIN (Reuters) -Volvo Cars is considering building a third plant in Europe in order to boost its production capacity beyond 1.2 mill..
Business
Trump reaches $375M deal to sell DC hotel – WSJ
WASHINGTON (Reuters) – Former President Donald Trump’s family hotel company has reached a deal to sell the rights to its W..
Business
Oil prices slide amid fears of supply boost, weaker demand
By Naveen Thukral SINGAPORE (Reuters) – Crude oil prices skidded on Monday, under pressure from expectations of higher supplies ..
Business
Ed Sheeran wins best artist as MTV Europe Music Awards returns to live format
BUDAPEST (Reuters) – English singer-songwriter Ed Sheeran won best artist and best song for “Bad Habits”, while K-po..
News
Shipping companies feel the heat as investors shun coal
By Jonathan Saul and Simon Jessop LONDON (Reuters) – Shipping companies that transport the world’s coal are in the crossha..
News
Global Innovation Fund launches Innovating for Climate Resilience fund
The Global Innovation Fund (GIF) today launched the Innovating for Climate Resilience fund in partnership with the UK Government, the ..
Innovation