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A glimpse into 2022: How can contact centres plan ahead?

A glimpse into 2022: How can contact centres plan ahead?

The year 2021 was one of adjustment. New challenges emerged and contact centres learned many lessons. Dave Hoekstra at Calabrio reflec..

LSE IDEAS selects next Mladena and Dianko Sotirov Visiting Fellow to build on existing research into the Balkans

LSE IDEAS selects next Mladena and Dianko Sotirov Visiting Fellow to build on existing research into the Balkans

Dr Leon Hartwell has been named the 2022 Mladena and Dianko Sotirov Visiting Fellow at LSE IDEAS, The London School of Economics’ fore..

NCSC’s “Decrypting Diversity” report: the UK Cyber Security Council responds

NCSC’s “Decrypting Diversity” report: the UK Cyber Security Council responds

The Council is cited in two of the report’s six recommendations: “Publicise the success stories” and “Map out the skills and roles” N..

Britain on track for record Black Friday sales

Britain on track for record Black Friday sales

(Adds dropped word in paragraph 4) By James Davey LONDON (Reuters) – Britain looks to be on track for record sales over the Blac..

Regulated Liabilities Network: Making space for digital currency within the two-tier monetary system

Regulated Liabilities Network: Making space for digital currency within the two-tier monetary system

Marten Nelson, Co-Founder & CEO, M10 Networks Here’s a good question: Can digital currency (DC) thrive within the two-..

PROS Powers Real-Time Personalized Offers for Emirates SkyCargo

PROS Powers Real-Time Personalized Offers for Emirates SkyCargo

PROS Platform chosen by one of the world’s largest air cargo carriers to fluidly adapt to persistent market conditions, real-time pric..

New research reveals how AI can make logistics more sustainable

New research reveals how AI can make logistics more sustainable

The use of AI and data analytics in logistics operations improves environmental sustainability, efficiency and productivity according ..

Telecom Italia tops Europe’s STOXX 600 amid spiking COVID-19 cases

Telecom Italia tops Europe’s STOXX 600 amid spiking COVID-19 cases

By Anisha Sircar and Shreyashi Sanyal (Reuters) -European shares ended a four-day losing streak on Wednesday with shares of Telecom It..

Britain’s Prince Charles to open new AstraZeneca research centre

Britain’s Prince Charles to open new AstraZeneca research centre

CAMBRIDGE, England (Reuters) -Britain’s Prince Charles will formally open a new 1 billion pound ($1.3 billion) AstraZeneca resea..

Analysis-Visa’s Amazon spat shows power is shifting to retailers in fee battle

Analysis-Visa’s Amazon spat shows power is shifting to retailers in fee battle

By David Henry and Matt Scuffham NEW YORK (Reuters) – Amazon.com Inc’s latest spat with Visa shows big retailers, armed wi..

Pigment accelerates growth to power the world’s next unicorns and become the most used business planning tool with $73M Series B

Pigment accelerates growth to power the world’s next unicorns and become the most used business planning tool with $73M Series B

The round was led by Silicon Valley’s Greenoaks with participation from all series A investors In 20 months, Pigment have landed clie..

GFORCES CELEBRATES THREE YEARS OF NETDIRECTOR® AUTO-E ECOMMERCE PLATFORM SUCCESS

GFORCES CELEBRATES THREE YEARS OF NETDIRECTOR® AUTO-E ECOMMERCE PLATFORM SUCCESS

GForces marks three years of its innovative NetDirector® Auto-e software platform The platform supports 1,772 franchised dealers toda..

Austria imposes full lockdown, Germany may follow as COVID grips Europe

Austria imposes full lockdown, Germany may follow as COVID grips Europe

By Francois Murphy and Paul Carrel VIENNA/BERLIN (Reuters) -Austria will become the first country in western Europe to reimpose a full..

Britain’s Kingfisher sees annual profit towards higher end of forecasts

Britain’s Kingfisher sees annual profit towards higher end of forecasts

LONDON (Reuters) – British home improvement retailer Kingfisher forecast full year profit towards the higher end of its previous..

UK retail sales rise by 0.8% in October: ONS

UK retail sales rise by 0.8% in October: ONS

LONDON (Reuters) – British retail sales rose by 0.8% last month, a bigger rise than expected, official data showed on Friday. A ..

Businesses are spending one whole year of an employee’s time interviewing graduate candidates

Businesses are spending one whole year of an employee’s time interviewing graduate candidates

1,900 hours a year are spent on average by firms interviewing for graduate roles An average of five candidates are interviewed per gr..

Exclusive-U.S. asks Japan, China, others to consider tapping oil reserves -sources

Exclusive-U.S. asks Japan, China, others to consider tapping oil reserves -sources

By Trevor Hunnicutt, Jarrett Renshaw and Timothy Gardner WASHINGTON (Reuters) – The Biden administration has asked some of the w..

British Columbia sees death toll rising from massive flood; Ottawa pledges aid

British Columbia sees death toll rising from massive flood; Ottawa pledges aid

By Jesse Winter ABBOTSFORD, British Columbia (Reuters) – The death toll from massive floods and landslides that devastated parts..

Soccer-Edouard and Ferland Mendy slam media mix-ups with accused Benjamin

Soccer-Edouard and Ferland Mendy slam media mix-ups with accused Benjamin

(Reuters) – Chelsea’s Edouard Mendy and Real Madrid’s Ferland Mendy have complained about media outlets using their ..

Ireland looks to seaweed in quest to curb methane from cows

Ireland looks to seaweed in quest to curb methane from cows

By Clodagh Kilcoyne and Conor Humphries ATHENRY, Ireland (Reuters) – Scientists are combing Ireland’s west coast for seawe..

Hungarian doctors warn of ‘sad Christmas’ as COVID cases soar

Hungarian doctors warn of ‘sad Christmas’ as COVID cases soar

By Krisztina Than BUDAPEST (Reuters) -Hungary reported 10,265 new COVID-19 infections on Wednesday, its highest daily tally since the ..

Cricket-Recalled Khawaja to battle Head for Ashes spot

Cricket-Recalled Khawaja to battle Head for Ashes spot

By Ian Ransom MELBOURNE (Reuters) -Batsman Usman Khawaja has been recalled to Australia’s test squad for the Ashes and will duel..

Seabed rock may have caused holes in Estonia ferry that sank, officials say

Seabed rock may have caused holes in Estonia ferry that sank, officials say

STOCKHOLM (Reuters) – Rock on the seabed may have gouged previously unknown holes in the hull of the ferry Estonia, which sank i..

Over a third of small business owners are still not comfortable using cloud services

Over a third of small business owners are still not comfortable using cloud services

New research has revealed how small business owners in the US feel about using public, private and hybridcloud services. In 2022, the ..

October 2021’s Most Wanted Malware: Trickbot Takes Top Spot for Fifth Time

October 2021’s Most Wanted Malware: Trickbot Takes Top Spot for Fifth Time

Check Point Research reveals that Trickbot is the most prevalent malware and a new vulnerability in Apache is one of the most exploite..

Trust Deficit Leaving Diversity Data Untapped in UK and Ireland – Research

Trust Deficit Leaving Diversity Data Untapped in UK and Ireland – Research

Myth of ‘employee hesitancy’ to share, especially among minority groups, challenged by new research Trust, communication and culture ..

Forget-Me-Not: Science Reveals the Secrets of Print Marketing

Forget-Me-Not: Science Reveals the Secrets of Print Marketing

By: Oliver Assonga Let’s close our eyes and travel back to a couple of months ago. Your friend is on holiday and has sent you a joyful..

Pandemic makes 75% of consumers more likely to use digital banking in the future

Pandemic makes 75% of consumers more likely to use digital banking in the future

New report from cloud banking platform Mambu identifies five consumer financial tribes post pandemic  Consumers that are only just dis..

Robots Apply Here: Why Automation Is Key ForField Service Skills Gaps

Robots Apply Here: Why Automation Is Key ForField Service Skills Gaps

By: Sara Cerruti – senior director of global customer transformation at ServiceMax. A shrinking, ageing workforce is..

Aerospike and AWS Deliver Real-Time Cloud Data Solution for Ad Tech

Aerospike and AWS Deliver Real-Time Cloud Data Solution for Ad Tech

10 November 2021 Aerospike for Ad Tech on AWS accelerates and optimises adoption of hyperscale real-time data platforms essential to m..

Britain’s Tesco increases dominance with 12-week sales rise – NielsenIQ

Britain’s Tesco increases dominance with 12-week sales rise – NielsenIQ

LONDON (Reuters) – Tesco, Britain’s largest retailer, was the only one of the country’s big four grocers to grow sal..

Volvo Car considers opening third plant in Europe

Volvo Car considers opening third plant in Europe

BERLIN (Reuters) -Volvo Cars is considering building a third plant in Europe in order to boost its production capacity beyond 1.2 mill..

Trump reaches $375M deal to sell DC hotel – WSJ

Trump reaches $375M deal to sell DC hotel – WSJ

WASHINGTON (Reuters) – Former President Donald Trump’s family hotel company has reached a deal to sell the rights to its W..

Oil prices slide amid fears of supply boost, weaker demand

Oil prices slide amid fears of supply boost, weaker demand

By Naveen Thukral SINGAPORE (Reuters) – Crude oil prices skidded on Monday, under pressure from expectations of higher supplies ..

Ed Sheeran wins best artist as MTV Europe Music Awards returns to live format

Ed Sheeran wins best artist as MTV Europe Music Awards returns to live format

BUDAPEST (Reuters) – English singer-songwriter Ed Sheeran won best artist and best song for “Bad Habits”, while K-po..

Shipping companies feel the heat as investors shun coal

Shipping companies feel the heat as investors shun coal

By Jonathan Saul and Simon Jessop LONDON (Reuters) – Shipping companies that transport the world’s coal are in the crossha..

Global Innovation Fund launches Innovating for Climate Resilience fund

Global Innovation Fund launches Innovating for Climate Resilience fund

The Global Innovation Fund (GIF) today launched the Innovating for Climate Resilience fund in partnership with the UK Government, the ..